Staples is a popular retailer of office supplies, school supplies, electronics, furniture, cleaning, maintenance, and safety supplies.
They offer a wide range of products and services for both businesses and consumers. They have a large variety of office furniture including chairs, desks cubicles, cabinets, shelves, tables, etc.
If you happen to buy a chair from Staples and for some unexpected reason you have to return it. Then you must be wondering if you can return an assembled chair to Staples.
In this post, we explain the best way to claim your return and what are the conditions for it, so that it is not refused by Staples.
Staples Return Policy for Chairs and Furniture
Before we start reviewing the Return policy of Staples, I must say it is one of the best and lenient policies laid out by any major retailer in the USA.
Return or Exchange Time Duration for Various Product Categories
Let’s look at the time allowed By Staples for various categories,
Office Supplies-
Products Like Calendars, Planners, Writing Instruments, Files, Organizations, Bags Briefcases, Office Stationeries, consumables, labels, papers, paper products, water beverages, candy gums, food, snacks, disposables, chemicals, wipes, toilet paper, dispensers, cleaning tools, soaps, detergent, masks, sanitizers, disposable gloves, waste and recycling products, batteries, building hardware, tools, lighting, paint supplies, plumbing products, mailing, shipping products, safety supplies, etc.
These items can be returned at any time, there is no time limit.
School Supplies-
Arts & Crafts, Boards & Easels, Backpacks & Lunchboxes, Notebooks, Binders, Filler Paper, Pocket Folders, Scissors, Glue, Dividers, papers, etc.
These items can be returned at any time, there is no time limit to return them.
Technology, Business machines, & Small Appliances-
Computers, Printers, Ipads, Tablets, Computer accessories, monitors, computer peripherals, gaming devices, electronic devices, appliances, coffee makers, air filters, air purifiers, etc.
These products have a 14 days period for both Online and in-store purchases.
Furniture-
Furniture products like office Chairs, tables, desks, cubicles, file cabinets, shelves, bookcases, outdoor furniture, carts, stands, ergonomic furniture, etc have a 14 days return period.
Software Products-
Unopened boxed software can be returned within 30 days of purchase.
Inks and Toners-
Unopened and unexpired items can be returned at any time.
Apple Care+-
The return period is 30 days.
Non-Returnable Products at Staples
Products that can not be returned or exchanged at Staples:
- Digital Software
- Prepaid cards
- Opened and expired Inks and Toners
- Opened Boxed Software
- Downloadable software
How to Return an Assemble Chair To Staples?
There are many good brands and quality office chairs available at staples like the Hyken Chair, Carder Chair, Dexley chair, Macaulay chair, Rutherford chair, and lots of other varieties. But for some reason you have to return it to staples either for an exchange or a refund then you should know this.
The return policy for chairs is the same as any other kind of furniture that is sold by Staples. You have 14 days to return the product for a full refund.
So what is the full process of returning it back to staples for a cash refund or exchange, store credit?
Any regular chair that is not custom-ordered can be returned and refunded under all circumstances within the stipulated time. But a custom-ordered or custom-assembled chair can only be returned if it is found to be defective when received within the time frame.
The process to Return A Chair at Staples
You can return a chair to staples by visiting their store, online, or by phone. But before that make sure you have the following things with you.
Things that you need in order to process the return,
- The Universal Product Code
- Manuals and Instructions
- All Parts
- Receipt/invoice or packing slip
First, you have to disassemble the chair and pack the individual parts in the way they arrived. If you have lost the packaging or disposed of it then no worries you have to make sure it should be safe for shipping/transport. You can use any box or packaging that is suitable for packing and shipping.
Chairs Purchased at Store:
A chair or chairs that have been bought at the Staples store has to be returned by visiting the store only.
Chairs Purchased Online or By Phone:
If you have purchased a chair online or by Phone then you have to follow the steps below to make a successful return.
Step-1
Log in to your staples account and go to Returns and cancellations.
Step-2
Locate the order that you want to return and click on return.
Step-3
Check ad verify the contact information and address for the item. If you want to make any changes then you can edit it here.
Step-4
Select the no of items you wish to return and the reason for your return. (Choose what is most applicable to you.)
Step-5
You have already made the packing of the disassembled chair, now it’s time to select the number of boxes to be picked up.
Step-6
Now click on “submit return” to complete the return process. Upon receiving the return request Staples will email you the return instructions.
Step-7
In the next step, you will receive the pickup instructions. Usually, the return happens in two ways
- Return Via UPS Label
- Return Via Driver Pickup
Return Via UPS Label-
You need to include any one of the following documents inside the box to claim your credit
- Return Confirmation Email Printout
- Return Confirmation Page Printout
- Original Packing Receipt Printout
- Order Details Printout
- UPS Shipping Label Printout ( To be attached to the box with tape)
Deliver the box(es) to Staples UPS Centre, any UPS service Centre, or a UPS driver.
Return Via Driver Pickup:
You need to include any one of the following documents inside the box to claim your credit,
- Return Confirmation Email Printout
- Return Confirmation Page Printout
- Original Packing Receipt Printout
- Order Details Printout
A local courier will pick up the box(es) from you within 1-5 business days.
Conclusion
Now you know the whole process to return an assembled chair to Staples, it’s easy and straightforward.
If you have any other questions about the return policy, you can contact Staples customer service for more information.
